Stay away from Continental Airlines - K-Bikes.com - Excellence in Motion
 
LinkBack Thread Tools Display Modes
post #1 of 8 (permalink) Old Jun 30th, 2009, 5:15 pm Thread Starter
Member
 
crfjohn's Avatar
 
Join Date: Jul 2007
Location: Sharpsburg, MD, USA
Posts: 74
Stay away from Continental Airlines

My wife and I have been traveling to Houston Texas so she can have treatment for a serious type of cancer.
We booked round trip flights with Continental and had to cancel our return flight twice because she was to ill to fly. When we were finally able to fly home Continental charged us 200$ more per ticket for rescheduling the flights. The rescheduling of the flights was not a choice but out of medical need, she was simply too sick to fly.

We did contact customer service at Continental and were refused a refund.

I my view we were treated unfairly and are not going to use C.A. again and am asking the members here to avoid them also, Just another example of corporate greed without conscience
crfjohn is offline  
Sponsored Links
Advertisement
 
post #2 of 8 (permalink) Old Jun 30th, 2009, 9:03 pm
Addict-oholic
 
larrykay's Avatar
 
Join Date: Jun 2003
Location: New Rochelle , NY, USA
Posts: 1,400
Are any of the other airlines any better in this regard??
I don't think so !

Buy refundable tickets may be a better solution and possible cheaper in the long run.

Best wishes for your wife's recovery....

Larry
Deep Blue 2009 K1300GT
larrykay is offline  
post #3 of 8 (permalink) Old Jul 4th, 2009, 2:51 pm
Enthusiast
 
Emilynator's Avatar
 
Join Date: Oct 2006
Location: Auburn, WA, USA
Posts: 222
I am sorry for your medical problems, but the airlines are in a real hurt. They are and have to to stay competitive, charge less than it actually takes to fly you where you want to go. This is what refundable type tickets are for and yes you do pay a premium at the time which most people don't want to do at the time of purchase. I have been a commercial pilot for 14 years now and the industry has been completely destroyed. You want better service and consideration ask you representative to consider Re-regulating the airlines. Free market in this industry just leads to the cannibalism that you see today between companies.

Continental is a good outfit, one of the best as far as airlines go.
Emilynator is offline  
Sponsored Links
Advertisement
 
post #4 of 8 (permalink) Old Jul 4th, 2009, 3:32 pm
Addict
 
2008-K1200GT's Avatar
 
Join Date: Nov 2008
Location: Long Island, New York, USA
Posts: 749
Airlines are mismanaged beyond belief. We have too many in this country. I can remember the days when only well to do people could afford to fly, now air travel is the new Greyhound. Bottom line on the above problem, which is horrible by the way, who needs this crap when your sick. I would be willing to bet they filled those seats last two times John had to cancel. If that's the case it's no sweat off their nose, they could ask for documentation from a doctor, and give the refund what's the big deal. For that matter I would like to see all seats refundable, as long as the airline fills your seat you get your money back or credited to another flight.Hope all is well Jim God Bless

MOA Member #106320
2003 R1150RT Titan Silver
2008 K1200GT Dark Graphite
2008-K1200GT is offline  
post #5 of 8 (permalink) Old Jul 5th, 2009, 4:30 pm Thread Starter
Member
 
crfjohn's Avatar
 
Join Date: Jul 2007
Location: Sharpsburg, MD, USA
Posts: 74
Thanks for the good wishes, we did fly back to Houston on Southwest and got one way tickets, non-refundable for 200$ each, we will be buying refundable tickets for our return for 380$ we may be better off just buying the cheap seats from SW.
crfjohn is offline  
post #6 of 8 (permalink) Old Jul 5th, 2009, 4:32 pm Thread Starter
Member
 
crfjohn's Avatar
 
Join Date: Jul 2007
Location: Sharpsburg, MD, USA
Posts: 74
BTW I agree 100% on the re-regulate the airlines, along with many other vital industries, the de-regulation has led us to the problems we now have
crfjohn is offline  
post #7 of 8 (permalink) Old Jul 7th, 2009, 11:12 pm
Addict
 
DebS's Avatar
 
Join Date: Jun 2003
Location: Golden, CO, USA!
Posts: 447
Re-regulation? No thanks! I'm pretty much fed up with our government anyway, but that's a thread for another day. When you bought your tickets you chose non-refundable ones, so by purchasing them you entered into a contract that stated you would pay for any change fees or fare differences to your itinerary. Sounds like they were nice to you and waived any fare differences. Continental is a very good airline and is doing what they all are doing, and that's just trying to break even. Next time buy the full fare ticket which includes your bags, tv, drinks, etc., it's usually a better deal. Unless you like the SW approach - if you can't take the bus, fly with us!

Deb and Dean Sauer
Golden, CO

The cure for boredom is riding motorcycles, and there is no cure for riding motorcycles...
DebS is offline  
post #8 of 8 (permalink) Old Jul 8th, 2009, 3:50 pm
Senior Member
 
Titanium5's Avatar
 
Join Date: May 2006
Location: , Wa, USA
Posts: 142
crfjohn,

I feel bad with how you were treated and I think there are extenuating circumstances in this case which warranted the fees being dropping or reduced. ANY business can tell you nowadays that bending the rules to retain customers is key to maintain the profits and cash flow needed to survive, especially with the macro economic climate we are all experiencing. I would sure hate to lose my customers to a competitor if I wasn't able to acknowledge the issue and provide some sort of compensation (may not be cash reduction but extra value or reduced fare when booking your next trip) to make the customer "feel" that they were acknowledged and compensated in some way.

I know there are multiple standards on how customers are treated nowadays based on your flight status. With 100's of thousands of miles logged in the tube for business travel, I have slowly elevated my flight status with airlines from “normal Joe” to Executive Platinum and Gold (depending on the airline). I fly AA and Alaska mostly. There is a NIGHT and DAY difference on how you are treated as a customer based on your "status" with the airline. I would define this case as a "humanitarian" issue which also should define how you and your loved one is treated.

I hope you have a better experience with another airline that recognizes you as a person (vs. just a number). Also, best wishes to your wife for a speedy recovery. I had a 2 friends pass recently. One with brain and the other with lung cancer so I know how much pain and suffering that they went through before and after treatment. Also, my Aunt recently went through chemo for breast cancer. Seeing her suffer with the “fire in her veins” tore me up pretty good. For anyone not to be moved by this, they would have to be inhuman (the CSR’s at some of these business being my point). We can only hope they don’t have a similar illness in their family and go through the experience you had to. God bless.

Cheers! - Walt
Titanium5 is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the K-Bikes.com - Excellence in Motion forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
My bike wouldn't stay running zbiggboy K12/1300R/R-Sport 10 Nov 5th, 2007 6:49 pm
Where to stay in NYC? slowflyn Campfire 11 Sep 19th, 2007 2:59 pm
Best place to stay in Eureka Springs? Nexus-6 K12/1300GT (Next Gen) 9 Mar 26th, 2007 6:48 pm

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome