Having Problems Logging-in for the FIRST time? - K-Bikes.com - Excellence in Motion
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post #1 of 1 (permalink) Old Oct 29th, 2005, 1:14 pm Thread Starter
Join Date: Oct 2004
Posts: 52
Having Problems Logging-in for the FIRST time?

We have received a few agitated emails from ex-ibmw users concerning not being able to log-in for the first time, so, we thought that an explanation might be in order.

All members were contacted via the email that was last listed on the old database. If you did not receive this notification, then maybe your email was not updated or you SPAM filter is not allowing our emails to get through.

If you try to use the password recovery link, it will again email to the last known email as per the old database. If your email has changed, this obviously will not work. If your email has not changed, then check in your SPAM folder.

Either an old email address or a SPAM filer has been the cause of over 90% of the problems. To complicate things, if it is a SPAM filter setting, many times we can't get back to you to let you know what is going on. This is not only frustrating to you, but to us also since we are trying our best.

IF, you have sent a request to the websupport email link and have not received a response back within 12 hours, something is wrong! Most requests are taken care of within an hour or two, but, we are all volunteers we have no scheduled work hours. Occassionally it may be more than that for us to respond, but, we are not aware of ANY request getting to us that has taken more than 8 hours from when we received it. We have had delays in receiving a few, but, that is a different story!

So, if you do not hear back, do not think that we do not want you as a member and send a flaming email....think about why YOUR email may not be allowing us to respond and figure out an alternative way!

Some have made a new "temporary" email and then PMd an Administrator to help them out. Include your old username and we can reset your password and PM you back with a "temporary" password. You then would go to your User CP (Control Panel) and change the password to what you choose. Your listed join date and post count will then be retained from the old database! After you log-in with your old username, we will delete your new, temporary one.

FYI, your current active Administrators are LOCUS, CABNFVR and htheater. PeteA is currently busy with personal items and will be back with us soon!

Thank you,

Your k-bikes.com site Administrators

Last edited by htheater; Oct 29th, 2005 at 1:22 pm.
htheater is offline  
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