Went to Harley dealer. Surprisingly, the guy who walked up behind me and waited on me was the former BMW salesman where my bike is currently at. Go figger. Got an earful from him too.
Basically, one factory-trained mechanic and a helper/assembler for BMW. It's multi-line so they have a lot of other mechanics for other brands, quads, and watercraft. Service manager fired over spat with new KTM manager (former independent owner). Knowledgeable parts gal, former owner, also quit with 30 years experience. Agrees that contract, be it city or state, is wrong for run-of-the mill owners needing work, but so did both the local service managers (2). Having the CHP across the street doesn't help on that issue as they see what's going on. It's their shop's bread an butter, an yes, the motorbike officers can use cars if needed so there is no need for the red-carpet bump-to-the-head-of-the line for patrol bikes. Applies to cars as well (I saw the Sac. City procurement contract online and it's broad), but then car shops have 10's of mechanics. Only thing that can aid a BMW bike dealer is more mechanics than 1-2. Our local city/county has their own shop so bikes go to them (H-Ds) and could be a good thing to check on.
Likely, larger CA dealers like Irv Seaver, Ventura, A&S have more than 3-4 mechanics so stuff like this crowding-to-the-head-of-the-line crap doesn't occur or with less severity. I noticed on Seaver's website they have several who are patrol bike mechanics so I'd assume they have others that can work on regular folks bikes when needed (they used to have around 7-9 or so when I dealt there). Seaver's even offered to overhaul my old RT tranny in the trunk of my car (he saw it when he placed the rebuilt final drive in it after they just put new seals in as I didn't have that special castle wrench needed) before closing time. I rebuilt the tranny myself (typical cheap BMW rubber seals going hard over time and leaking).
Granted, it is all local dealer at this point and, most likely, too few mechanics. Another dealer I've used in the past knows the bike's VIN and the warranty has been approved by BMW NA for airbox change-out courtesy of the dealer in Chico (400-500 miles distant) who has gone overboard in trying to get the bike fixed. Now to get the local dealer up to speed, but that won't occur until Tuesday. Hitch is being installed in car next weekend in case I need to tow it elsewhere.
Fwiw, this is my list of favorable dealers in CA/NV: Sierra BMW in Sparks, NV. BMW of Ventura County (I got their log off the Zumo of them testing riding just north of their shop and "Wow!"), Irv Seaver's in Orange County. Ozzie's BMW in Chico, and Santa Rosa BMW for Autocom issues (along with Oster's son at Sierra BMW). Depends on where I am for service so I don't stay at the same one as for a long time I had none locally and had to travel.
Still, the comment of the CHP needing their bikes "right now" is pure B.S. when cars are available to them. When you experience this bumping treatment of waiting weeks for warranty service after a scheduled date weeks out, you'll get the idea - unless you happen to be a cop and just think it's funny. While I was at Sierra BMW once, a uniformed cop did try to bump-to-the-head-of-the-line but the service manager Scott McKay didn't go for it as they were backed up and he had to go to the end of the line (3 weeks out). Cop said it was worth a shot, but then also said he didn't need it just yet either. Seems their state has a different contract than CA.