Cincinnati BMW Owners screwed by dealer
OK, lets tell it like it is. Our Cincinnati dealer (BMW of the Tri-State) "closed" the end of December. The Indianapolis dealer closed last year. Nearest BMW dealer to Cincy is Columbus, Ohio or Louisville, KY. I am told that the KY dealer is NOT the place to have service done.
So here we sit with orphan bikes. Now today I drive by BMW of the Tri-State and there are people there and the lights are on. I stop by and here is Danny, the former parts manager. Seems he is in for a day working on the inventory for Bill, the owner. Bill had to be out of town for a few days. We chatted for an hour or so, caught up on what was going on.
What I learn is enough to upset many people. Seems Bill "closed" the shop but still has the dealership. I know of at least two people who have the resources and the desire to buy and re-open that dealership but can't because Bill still holds the franchise rights. Either of these two would run the place well and in fact make it a much better dealer. Problem is, they can't do anything because Bill has it tied up. Seems he is in the middle of a divorce and doesn't seem to care about the business. I feel for Bill's personal situation but what about the hundreds of customers who depend on the dealer for service?
I think its time to make a stink with BMW Motorrad. If there are people who want to run a functional BMW dealer to service and sell their vehicles then let it happen. There are businessmen with the proper resources who have tried to contact BMW about securing this franchise but can not even get a response from BMW. Bill doesn't seem to give a damn about us, the BMW customers. If he is not going to run the dealer then BMW should allow someone who can run it have the franchise.
If BMW lets this continue then it says a lot about how little they care about their customers. I am calling and writing them to see just what I can find out. If I were a BMW owner in the service area of this dealer I would be contacting them and finding out how long they are going to let this go on. I would think that dealer agreements would address this issue and insure that owners have access to proper service.
There is NO excuse to let things go on like this. No responsible company should do business like this.