Originally Posted by eng943
I ended the conversation by saying that this is a well doccumented issue, and I would be surprised if it were not immediately noticeable to his tech, and that regardless of where thebike was purchased...BMW should make it right.
Any tips on how to handle this??
I would schedule the routine service, and take it from there. Be sure they document your report of throttle issues. If they update the software, the issue may just go away. If you experience high idle (different from nervous throttle, or BBS, but often associated), then call them and ask them to tow the bike in, as it isn't rideable in that condition (which I believe is a true statement).
High idle is a little more difficult to verify than nervous throttle, as it happens irregularly to most people, but the symptoms can not be interpreted as 'normal' behavior. Becuase this bike has 152 ponies, throtlle control is a little different than many other bikes, so the cause of nervous throttle is open to interpretation.
Be respectful, but persistent. Try not to show any frustration, no matter how maddening the situation, but don't go away, either. If they are sandbagging, just come back again and say it's still happening. If they don't respond after a few tries, go to a different dealer. If you show them a willingness to leave a few dollars at their dealership, they will have to regret not having kept you there.