Join Date: Apr 2007
Location: Bothell, WA, USA
You know Bob, I'm just not sure yet. I wish I were more organized. One of issues I had them look at - in my service request - was that I couldn't feel the bike move up or down when selecting one, two, or luggage settings (preload), and would they check that out. When I picked it up, they were quick to tell me about the warranty items that had been taken care of on the bill, including that the firmware had been updated. The tech writer said that was due to the air box change. I got so excited to hear my major issues were actually taken care of, I forgot to ask specifically about the preload. The two tech writers and I got into a short discussion about which version of firmware and I couldn't get an answer out of them other than a sheepish "whatever is being used now". A working tech heading into the service office overheard, and he said it was v12. I don't know any further details, or if any of them were actually right.
Maybe I need to buy one of those diagnostic tools from South Africa. Anyone recall the name of the brand? (I'll do a search).
I'll see if I can find the secret handshake in the manual to set the preload (stopped, ignition on but not engine running, or is running) and let you know.