I posted this on our sister site BMWLT.com, but wanted to share with with the folks here as well. I am happy to report that I am one of the first people in the San Francisco Bay Area to take delivery of a 2009 K1300GT! I am pumped!
As you can probably tell, it's a red one.
And for the obligatory delivery shot
This is the culmination of an effort and interaction with BMW NA and San Jose BMW that I originally discussed in this thread
back in November. Since that time my 08 GT has spent roughly 3 months in the shop (the last 2 consistently) going through a series of diagnostic and investigative procedures under the guidance of BMW NA to try and determine the root cause of the hesitation and non starting issues. I also engaged BMW Customer Relations to open a case with them in order to keep my issues visible and escalated in the system. I talked with Customer Relations regularly and with the shop even more so as various tests, parts, and other actions were taken to try and resolve the issues. Unfortunately they were not able to find a root cause that would resolve my problems.
My approach and discussions with BMW, both locally and at corporate, were at their core very simple - put a bike under me that works correctly and I'm a happy guy. Fixing my 08 GT was a perfectly viable and acceptable option. But there seemed to be something inherently wrong with my particular bike. I state it this way as I am convinced that the issues I experienced are unique to this bike, and I don't want my experiences to start a bunch of worry-wart and fear of failure threads on the model line as a whole, as I truly believe it is unwarranted. I know some others have had hesitation issues, but with the extensive amount of effort, parts, and diagnostics that was put against that issue and the other, I feel certain that there was just something wrong at the core of this bike that could not be fixed without basically building a new bike.
And after several discussions, BMW NA and I agreed that a new bike was the appropriate way to address my issues. I am not going to go into the details of what we agreed to as that really isn't pertinent to anyone but me. I will say that BMW Customer Relations and the other teams I dealt with at BMW NA, as well as the staff at San Jose BMW, were proactive, considerate, thoughtful and fair in all of their dealings with me. I could not be more impressed and pleased with the way the individuals I interacted with and the company as a whole treated me and handled my situation. Specifically, I would like to thank Katie, Jay, Doug and Derek at BMW NA, and Chris, Pete, Erik, Tom and the entire service staff at San Jose BMW for their persistence, consideration, and above par service while handling what has been a trying situation for both me and them. You all rock!
Now, if I can get a break in the rain I'm gong to go scrub those new tires in. Woohoo!!!