Join Date: Mar 2009
Location: Wilmington, DE, USA
My new bike is Dead... DED .... Dead!
Had a wonderful weekend at the beach with the family. Yesterday, we packed up and I was prepared for a nice ride home (wife driving the kids in the SUV). Got on the bike, hit the starter button and ...... nothing! Not to worry, must have something configured wrong. Checked everything and still nothing. All instrument indications look fine, battery working..... nothing.
I take of the helmet and attempt to call the wife. No signal. WTF? She's already left and is on the way home. I run around the yard, looking for a signal. Finally, one bar. I make the call. Straight to voicemail. I repeat this process for about 20 minutes, until she finally answers the phone. Suffice to say she isn't happy about turning around to rescue me from my new "toy".
Since I didn't have a steady cell signal and I didn't want to deal with the whole issue, I waited until today to call the included roadside service. The person was nice but informed me that they would only transport the bike 20 miles and wanted to know how I wished to pay the difference, Visa or Mastercard? I asked him to give me a quote first and call me back.
I dug up some old numbers at BMW corporate and got a hold of Corey in the Motorcycle group. He was aghast that I would be asked to pay for the tow (the bike only has 600 miles on it), and he took care of lining up transportation from Rehoboth Beach, Delaware to Mount Laurel, New Jersey (130 miles). Kudos to them for stepping up and providing excellent customer service.
So, the bike arrives at the dealership. They attempt to start the bike and nothing. There is a problem. My salesman walks up to the bike and turns the ignition, hits the start button and it starts up just fine! At least they were able to duplicate the problem.