Originally Posted by downn2
And I feel certain most of the Dealers are too cheap to spend the money to send their mechanics to Germany for a month to become certified technician, thus properly learn the bikes.....I think this is the REAL ANSWER as to why I see all the complaints in here about BMWs having staying in the shop for weeks if not months.....and when they do get out, the problem hasn't been resolved.....NO thanks!!! And they want me to have to put up with all of that and PAY MSRP? They're NUTS!
Whew! Snipped some of this stuff to provide my information.
There are two dealers in the Seattle Area, Ride West and Southsound BMW. Training and certification to work on BMW motorcycles takes place in California, not Spandau. Sheesh.
My K-S was delivered last May with a defective ABS module. My dealer, at no cost to me, flatbedded my bike to the dealership and in two work days the K-S trained techs had dissasembled the bike and completely replaced the defective braking system with a new one. The bike was thoroughly roadtested at the dealership and returned to me in the same trailer that retrieved the bike. The abs system has worked flawlessly over the next 5,000 miles.
I was so impressed with the excellence of this highly trained team, that I delivered something of my own - a ten lb box of Boehm chocolates to the dealership. On two different occasions the General Mgr. of the dealership called to follow-up on their work.
While this was going on, this General Mgr. informed me that BMWNA "REQUIRED" each dealership to send at least one Tech to get "certified" on the K-S before "ANY" K-S's were delivered to a dealership.
He also said the abs module transplant was made easier (and could be accompolished more quickly) compared to previous BMW motorcycles. It seems BMW engineers in the design stages insured that the bike be made exceptionally easy to work on.
The diagnostic equipment at the shop (which each dealership is required to obtain) when hooked to the K-S can tell before any work is carried out whether the valves need adjustment. It's also been brought to my attention that these bikes are routinely going past 24,000 miles w/o the need for this type of activity.
Yeah right - Yamahammer whatever. Another Sheesh.
Oh yes, four weeks ago, I wandered into the local Honda dealership to meet a friend who was considering an ST1300 that was on sale for "thousands less" than an RT. Man, we finally got to this dust ridden thing after stumbling over a collections of ATV's, left over jet-skis, generators; but I have to tell you, the lawnmowers were just as red as some of the bikes - when you find them. Oh, by the way - no test ride - unless of course you wanted to try out the mower. A third Sheesh! And when it was time to leave, the "Parts" guy was outside literally drooling on my K-S. "Damn, I'd love to trade my VFR on one of these....."