The real cost of that Wunderlich lever- €€€€€€€€'s
I have recently posted about problems with the cruise control on my K1300GT after the fitment of Wunderlich levers. Heres the full story and some shocking stats.
The story actually starts back in September, when on 1st , I ordered, and paid for, a pair of Wunderlich clutch and brake levers, from the French distributor, Dimensia-Techline. After one month a pair arrived, but to fit the K1200GT. Naturally I was a little annoyed about this, and explained that I needed them urgently for a tour starting 2 days later. This prompted them to post a new pair which were delivered the next day. Impressed with this service, I was quickly brought back to earth when I discovered that they had sent two brake levers, in different colours!, and not even for fitment on a GT!.
Some of you will remember that the GT didn‘t even make the tour due to a rogue ECU which took 12 days to find and fix, but thats another story, so as I hadn’t even used the GT, I hadn’t needed the levers, so decided to give them a chance to replace rather than refund. I returned the two sets of incorrect levers using a sign on receipt service. 13 days passed and no replacement levers, even though I had documented proof thay had received the incorrect parts. I emailed Dimensia yet again, impossible to speak to them because they have a voice mailbox only, no-one answers, told them I had the post office proof of return and signature, and asked where the hell were my levers? Bear in mind now 7 weeks have passed! Once I’d got them with proof that they had received the incorrect items days earlier, I got a reply saying that they had received the new and correct levers, which would be checked BEFORE desptach to avoid further errors, and that these would be despatched straight away. One week later however, I still hadn’t got them. Yet another mail asking why hadn’t they despatched them a week ago after telling me they physically had them, resulted in a reply “they are in the post”, and eventually, after a mammoth 68 days from placement of order, I finally received them!!!!!!!
Fitting was relatively easy. I mounted the brake lever first, found out how it should be done, and the clutch side went it easily. I didn’t get to ride for a week after though, due to poor weather, and it was on the second ride that I found the cruise wasn’t working. Thinking it was the newly installed switchgear again, I returned to the garage who verified it wasn’t working, and booked it in for a week later.
The rest is in my previous mails. It seems that the installation of the lever somehow broke a connection, although I still find it difficult to see how. But the true story is in the subsequent costs.
4 trips to the dealer = 6 hours riding = 520kms=€52 petrol + €15 motorway tolls.
Next comes replacement of the part @ €60, and €240 they are claiming in labour fixing the wrong part, although I’m trying to negotiate this down.
If you add this to the original €80 cost of the lever, so far it’s cost €447!!!
Worse was to come though, when returning home with their loan GS. I had to come back cross country, as their bikes don’t have the Swiss motorway vignettes (40chf), and I got caught by a police radar trap! This added another €90 to the costs, plus 3 points on my previously unblemished licence,
The killer here is that I had planned to collect my "supposedly" repaired bike at 14.00, but went in the morning, as I’d promised to take a friend over to see a used bike for sale in the afternoon. If I’d gone in the afternoon as planned, I wouldn’t have taken that road, and wouldn’t have got a speeding ticket!
And the sad tale continues. Despite promising to take a switch off a shop bike yesterday so I could collect it today, it seems they changed their mind, as it would involve another €15 of labour charges, and as the part they ordered hadn’t arrived, the bike is still there, and they don’t open again until Tuesday.
Each time I go there it takes 1 ˝ hours, €13 of petrol, and €5 in motorway tolls. I told them that it should have been repaired for Friday as they had promised, and that returning their loan bike today and having to go back again next week would mean TWO trips instead of one, and doubling up on petrol and motorway costs, and bearing in mind that I’d already spent fortunes and they’d not fixed it yet after 3 visits, that I would prefer to keep their bike, which they finally agreed to!
So what have we learnt here?
1) The process BMW use to identify non functioning cruise controls misses an obvious check of the switch behind the lever, and “forces” the dealer to do a major stripdown.
2) Mechanics follow the diagnostic process to the letter, without the seeming ability to use lateral thinking or consider alternative possibilities to those in their written process manuals
3) I won’t be fitting ANY new parts to this bike in the foreseeable future
4) I will be writing to Wunderlich to suggest they amend their fitting instructions
5) ANY problems are bloody expensive, and I hate them.
6) €500+(incl speeding fine)in total costs for a “mistake” in fitting a lever is an horrendous price to pay
7) When lucks against you it just stacks up one thing after another
8) I’m going to be paranoid about my licence for the next few weeks
9) Bikes without all these electric gizmos used to be fun and didn’t break down so often. Maybe I should stick to my Blackbird, no gadgets to fail there!
I hope this sorry tale is a warning for anyone else considering fitment of accessories. I hadn’t thought I’d damaged anything and ended up with a mega bill. Take care with your add-ons!!