Originally Posted by JamesM
According to their website, they do use some sort of visco foam. They have a picture of it here.
kontour seat construction
I see elsewhere on their site they do use some sort of visco foam.
Some things bother me though.
1. They do not accept credit cards as they say, "the credit card companies kill us with their fees." Maybe, but a least the consumer has a recourse should something go wrong. It's just a cost of doing business - unless they got into a problem with the card company in disputes.
2. No ride-ins? That doesn't seem to be a problem with either Mayer(s), Corbin, or Russell. They seem to encourage it. I believe one gets a better fit doing it that way. I know Russell and Mayer spent some time with me sliding around trying to get it just right.
3. Money must be "up front" before completion a week in advance. Their quote: "Full and final payment is due 7 days PRIOR to producing your custom seat. " I've had problems pre-paying contractors in the past. Some took the money and ran! Friend bought a mail-order Apple computer and then waited for the check to clear. It cleared alright. The company stalled everyone and took off into the night with the computers and cash.
4. Their warranty is suspicious. No money-back guarantee. Russell offers one on their site. Kontour says only a "minor adjustment" may be made. Plus, they need a Return Authorization Number else they kick it back to you.
5. Their prices are quite high for the materials involved. Very little sewing shown compared to others (Russell has a lot as well as Bill Mayer. Rocky M. less so.).
6. They claim other builders take only two hours against their 5 or 6 hours. Dunno, but I was at Russell from 8am to 4:30pm (except 1 hour lunch). Mayer was 8am to 1:30pm (1 hour lunch).
I'm skeptical, but I'm still curious as to the outcome.
Good luck and let us know how it feels.