Join Date: Nov 2006
Location: Boulder, CO, USA
ESA still not working on a new '07
This thread seems to have been lost as part of the upgrade, but the saga continues:
We are now in Tucson and the IC has arrived from Germany. Now it seems that the diagnostic computer will not 'talk' to the new IC, thus it cannot be installed to see if this is what is causing the ESA to not function. I believe that the service department is really trying to fix the problem, but they apparently need direction from the regional service rep who is not coming up w/ answers.
I have been very patient, but it is now becoming exasperating...no one seems able to fix the problem and the customer service rep at BMWNA has been less than understanding, or have any helpful alternatives. I have suggested that they buy back the bike, fix it on their own time, and I will buy a new one and get on w/ my life. No go...not company policy...blah blah.
I must repeat: spending over $23K for a bike that has not been fully functional since day 2 has left me with a very bitter taste in my mouth. Is it too much to expect to buy a bike and have it work properly right out of the box? BMWNA's attitude has not helped.
Am I the only one who has had this experience???
Sorry that this has turned into a rant...