Originally Posted by BigDave
I posted this in another thread, but I believe it warrants a re-post. I had one of the first shields they sold for the GT's, in fact I pre-ordered it, and it was fairly thin 3/16??. However when a company like CeeBailey's sells a shield, and it cracks within a year, and their response is, 'well, you've had it for a year?', this, IMHO is just unacceptable. Especially when they CHANGE the product, due to an obvious defect!!!!!
I will NEVER purchase anything from them again, and will do my best to make all aware of there 'customer service'!
I posted the last bit as a data point contribution, not necessarily a product endorsement. But since you went there..
I feel very strongly both ways regarding your experience. :wtf
On the one hand, I can see them questioning the length of time and not knowing what kind of care and use it got for the duration. Also this was a brand new product when you got yours. As with anything else there's likely to be design improvements as enough product gets out on the market. I'm sure they have some sort of testing methodology but it surely won't predict all possible uses, nor account for that over the "lifetime" of the product whatever that is supposed to be. In the same fashion, look at the whole bike. My 07 has some improvements that the 06 models don't have and BMW sure isn't going back and retrofitting those with 06 models. Likewise, the 08 models will have some improvements my 07 could probably use but won't get.
On the other hand, I agree with you in that they've clearly improved the product "for no apparent reason." Which leaves folks like you (and me I suppose since I have one too) in the dust since there's no acknowledgment of what is clearly shaping up as a pattern of the 3/16" shields cracking. Not to mention that the new style GT screen has to make up maybe <1% of their entire production so it's not like a few replacements would bankrupt the company. Even if they satisfied some early adopters like you with a free or shipping cost only replacement it would go along way towards creating loyalty.
FWIW I read the negative posts about CB before I ordered. Having seen their product before, I chose to roll the dice on a new one. Since my used screen didn't present any trouble I've got no dog in that fight. The only negative I have put forward is that they claim 7-12 working days from order to shipment and mine took at least double that at about 5 calendar weeks. So far I can only say order from them if you're not in a hurry