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post #1 of 17 (permalink) Old Jun 26th, 2008, 4:57 pm Thread Starter
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Mark's Outdoor Gear

I bought a GPS from them by phone on May 28.

I have not received the GPS yet.I have called about 15 times and I occasionally speak with people in customer service who are very nice and promise they will sort it out.The story is that they sent it DHL;but they can't or won't give me a tracking number.

They do not return phone calls or e mail.

Do any of you know anything about this outfit?They are supposed to be located in Florence KY.

Any suggestions?
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post #2 of 17 (permalink) Old Jul 1st, 2008, 11:13 am Thread Starter
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Thumbs down No service

Just to update this,there is no change.Last Friday I spoke at great length with a Roger who said he is in customer service,and he says "this will all be straightened out by Monday".

Nothing.

They don't answer the phone with a live person,or return phone calls.

Has anyone dealt with or heard of this company before?Their website lists an address in Florence KY,but "Roger" says they have no presence there.
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post #3 of 17 (permalink) Old Jul 1st, 2008, 12:43 pm
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Put a stop payment on your credit card. If they sent it you would have a tracking number. Who knows the reasons for the delay, but none are your problems. If you wait too long, the credit card company won't support you.

Terry


2007 K1200 GT
1998 R1100 RT traded in
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post #4 of 17 (permalink) Old Jul 1st, 2008, 1:43 pm
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I agree that you should contact your credit card company (you did use a credit card I hope and not a check or money order). This sounds like a scam all the way. Was the deal too good to be true? I hope this all works out for you.


'03 K1200GT

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post #5 of 17 (permalink) Old Jul 1st, 2008, 3:20 pm Thread Starter
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Unhappy Scam?

Yeah,thanks Fellas,it sure has crossed my mind.

I had another long chat with a fellow today finally,he seems to be right on top of things.If they are scammers,they're good!

The deal wasn't quite too good to be true,but it is the cheapest published price I have seen.

I have been assured that my GPS should be in my hands no later than Monday,so,I will wait till then.

I hear you about the credit card company!
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post #6 of 17 (permalink) Old Jul 1st, 2008, 3:40 pm
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They don't have it in stock and are ordering it for you. What a waste of your time, as it probably won't happen. If they haven't givenyou a tracking #, it just has not been shipped. Cancel the order and see what they say........Call your credit card company now!

Larry
Deep Blue 2009 K1300GT
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post #7 of 17 (permalink) Old Jul 1st, 2008, 6:16 pm
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cancel the order on your credit card. just do it. if they actually send you a gps, you can still pay for it.
Check this link.
http://www.resellerratings.com/store...s_Outdoor_Gear

you can always check www.resellerratings.com for store reviews before you buy.

07 BMW K1200 S (cosmic blue/titan silver)

Last edited by allikanbe1; Jul 1st, 2008 at 6:27 pm.
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post #8 of 17 (permalink) Old Jul 1st, 2008, 6:49 pm Thread Starter
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Eye opening!

Wow!!

Thanks for the pointer,Allikanbe!

If I had known about that,I probably would have looked elsewhere.
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post #9 of 17 (permalink) Old Jul 4th, 2008, 2:58 am Thread Starter
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Unhappy Mark's Outdoor Gear fails to deliver

I have had to conclude that this a fraudulent oufit.I have informed my credit card company and demanded a refund.I don't think I will continue to post this up as there doesn't seem to be much interest.Thanks to the people who did post advice and information,it was helpful and I appreciated it.
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post #10 of 17 (permalink) Old Jul 12th, 2008, 11:04 am
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I live in Florence KY and want to buy a Zumo 550.
What has happened with your purchase?

I wonder if they have a store?
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