Join Date: Apr 2006
Location: Nashua, NH, USA
I guess I have had fairly decent luck and when I have had an issue Garmin has always stood behind their products. I started out with an eTrex Legend, then moved up to the GPSMAP 60C, and then on to the Zumo 550 w/ XM and plan to purchase the Zumo 660 as soon as it's available. My reasons for upgrading over time have mainly been screen size and functions. The eTrex was far too small to use for navigating but was great for general heading information. The 60c was again small, but at least it allowed more mapping/routing features. The Zumo 550 was the best for my use. It had a decent size screen, weatherproof, etc. I used it extensively on my motorcycle over the past two years, about 30k miles. I did have some failures over time with the unit, mainly because of the cradle. Being exposed constantly to the weather seems to be the issue. Like many of the other accessories I purchase for riding it seems that they don't expect someone to ride more than 5k miles a year. As an example, I went through 3 pairs of boots, 3 sets of gloves, 1 pair of pants and two jackets during one season. The manufacturer of the equipment stood behind their product on each occasion and replaced the items free of charge but did state that they TYPICALLY don't see that kind of use.
Regardless, I think you should judge the company by the support they offer AFTER the sale. With Garmin I have found them to be extremely fair and very helpful.
Oh, and when you return something for service you can always tell them that you can't do without the product for the 2 or 3 weeks it takes to send out a refurb. They have always allowed me to 'purchase' a new unit from them and then when they receive my faulty unit they credit my account.
Royal Blue Metallic
Garmin Zumo 660
Nolan N-103 w/ BT Kit