Garmin Customer Service - 5 Stars!!! - K-Bikes.com - Excellence in Motion
 
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post #1 of 3 (permalink) Old Aug 2nd, 2006, 8:21 pm Thread Starter
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Join Date: Aug 2005
Location: Plano, TX, USA
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Garmin Customer Service - 5 Stars!!!

My one month old Garmin 2720 touchscreen went on the fritz, mostly because of my own fault, and I contacted Garmin for a repair. Did they fix my unit. Nope. They replaced it with a brand new unit. No charge, even though I was the one who broke the touchscreen. 7 days from the day I stopped at the UPS store to send it up to Garmin. Now that's customer service!

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post #2 of 3 (permalink) Old Aug 2nd, 2006, 10:02 pm
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Join Date: Feb 2004
Location: Minden, NV, USA
Posts: 1,645
Had a similar experience. My replacement 2720 was waiting for me after I returned from Paonia. They took four days to respond to my initial e-mail describing my situation, but once you get in their system, it's smooth as glass...

edit to add: I guess we won't get the pleasure of seeing you french-kissing your Garmin anymore.

Sierra Cement: Good for skis, bad for knees.

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post #3 of 3 (permalink) Old Aug 3rd, 2006, 2:27 am
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Join Date: May 2006
Location: Springfield, Oregon (duh), USA
Posts: 230
I dropped my Quest 2 and snapped the antenna off.

Called... got an RMA... sent the unit in... got another one within a week.

The replacement (a refurb) was fine in all but one respect: it overshot my mileage by about double. By that I mean, I'd travel 150 miles and it would say I travelled around 300. Made for some interesting "Moving Average" speeds. "Look honey, our average moving speed was 91 mph" :-)

Called Garmin... got an RMA... sent it back last week. Will probably have another one within a day or two.


Amen for great service. Especially for dopes who break their own equipment.

His and Hers K1200S'
His: <strike>'05 Indigo Blue</strike>
Hers: '06 Granite Gray
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