Join Date: Jul 2006
Location: El Dorado Hills, CA, USA
Corbin's crappy service
I bought the Corbin seats, backrest and smuggler. Could not get the smuggler to fit right and the rear seat took about 20 mins of wrestling to get it to go on. I decided to take the smuggler into A&S Cycles for fitting.
On the offramp to A&S I hit a pothole and the smuggler bounced off, destroying the surfaces and paint. A&S could not fit the parts.
Since Corbin's factory is only about 150 miles away, I decided to ride over there and take in the smuggler for fitting and repair. It took them 3 hours of working on the set-up including removing the seat cover and trimming the foam on the front seat before they could get the smuggler to latch properly. They kept the smuggler for a couple weeks to repair the damage caused by the bounce off.
The point is that the products they made were sold as K1200R parts and were suppose to fit my K1200R but they didn't. I had to ride 150 miles each way, spend the night and wait 2 weeks to get it to fit properly. On top of that they said they would charge $200 to reapair the smuggler even though it was their fault it didn't fit in the first place, they implied they "may" waive the cost, they would speak to mgmt.
I gave them my CC numbers, they didn't charge me $200, they charged me $235 Needless to say I am pissed, would never buy another Corbin product and would not recommend them.
It's a shame they do not understand CUSTOMER SERVICE because I do like the parts. I get a lot of other riders asking about the parts but I tell my story and they don't buy, I could have been an good advocate/sales person for Corbin, but I feel cheated.
If Corbin reads this, please refund my money for repairing your defective parts!!! PM me for details.