So I took my '99 K1200RS in to BMW San Francisco last week to get its annual service, among a few other things. It's got about 17k miles on it.
After the service I got a call from the rep saying everything was fixed so I came by and picked up the bike. On the ride to work from the dealership, I noticed that the gear shift indicator stopped working. Instead of indicating 1-0-2-3-4-5-6 as I shift through gears, it indicated 0-0-0-3-4-4-4. In other words, 1, 2, 5 and 6 stopped displaying properly.
I am certain that I did not have this problem before dropping the bike off.
So I call up BMW SF and tell them about the problem, expecting that they'll take care of it since in my mind they caused the problem (inadvertently I'm sure). However, I was told it would cost me an additional $250 in parts and labor to fix it! The rep said that it was most likely the sensor attached to the gearbox, and since the only thing they did was add fluid to the gearbox it was unlikely that anything they did caused the problem.
Here's my question: what may have gone wrong, and how likely is it that BMW SF didn't cause the problem?
I acknowledge that it's POSSIBLE that they didn't break anything and that it's purely a coincidence that the problem manifested while the bike was at the service center, but in my mind that seems much less likely than the scenario that someone just screwed up somehow and now my gear shift indicator doesn't work. ESPECIALLY considering that they did touch the gear box during the service, if only to add fluid.
I also find it suspicious that I've left two messages for the head of the service department over the course of four days and haven't received a call back, even though I've confirmed that he's in the office. But maybe I'm jumping to conclusions.
After the service I got a call from the rep saying everything was fixed so I came by and picked up the bike. On the ride to work from the dealership, I noticed that the gear shift indicator stopped working. Instead of indicating 1-0-2-3-4-5-6 as I shift through gears, it indicated 0-0-0-3-4-4-4. In other words, 1, 2, 5 and 6 stopped displaying properly.
I am certain that I did not have this problem before dropping the bike off.
So I call up BMW SF and tell them about the problem, expecting that they'll take care of it since in my mind they caused the problem (inadvertently I'm sure). However, I was told it would cost me an additional $250 in parts and labor to fix it! The rep said that it was most likely the sensor attached to the gearbox, and since the only thing they did was add fluid to the gearbox it was unlikely that anything they did caused the problem.
Here's my question: what may have gone wrong, and how likely is it that BMW SF didn't cause the problem?
I acknowledge that it's POSSIBLE that they didn't break anything and that it's purely a coincidence that the problem manifested while the bike was at the service center, but in my mind that seems much less likely than the scenario that someone just screwed up somehow and now my gear shift indicator doesn't work. ESPECIALLY considering that they did touch the gear box during the service, if only to add fluid.
I also find it suspicious that I've left two messages for the head of the service department over the course of four days and haven't received a call back, even though I've confirmed that he's in the office. But maybe I'm jumping to conclusions.