Riding in company
Join Date: Oct 2005
Location: Rumson, NJ, USA
How do you choose a dealer for service?
What I'm going to ask (in a roundabout way) is whether it's common to buy a bike at one dealership and then have it serviced elsewhere. This comes up because my 600 mile is 100 miles away. The dealer is 80 miles away. The deadline for the ECU swap is 2 months away.
I have been very pleased with the initial transaction. It was made effortless for me to buy a bike with no money at all and to put some apparel (discounted apparel) on the loan as well. What was not in stock were a Tourgard jacket and Streetguard pants. Three weeks ago. Now it's supposed to be coming next week. Also, my temporary tag expires tomorrow and there is no title, much less a plate. Petty yes?, but three weeks. Another (closer) dealer offered several times to get the gear in several sizes to try, and to have it in 2 days. My guys can't figure that out. They say it comes when it comes.
I spoke with service today and and was thoroughly underwhelmed on several levels.
NOW THE QUESTION: Is it out of line to think about other long-term service arrangements? Suppose I go to the closer dealership and book my work? Will they think me an unloyal prick, not to be trusted, and put me on the bottom of every list there is? Or how about Max Cycles, which offers to pick up the bike and deliver even though I'm pretty far away? I'd really like to find someplace which inspires confidence.
That's enough for now. Anything you can tell me will help. Thanks, Bill
BSA Victor '68ish
Club Car golf cart '92