Country Rode Motowerks of Rochester NY is refusing any and all warranty work by me.
The owner stated that because I did not give them all 5s on all customer satisfaction surveys that they will no longer honor any warranty work I request at that dealership. They are fine with non-warranty work (ie, paid cash and no customer satisfaction survey)
Seems pretty crappy of the owner (where this is coming from) to not honor the warranty of a bike that they sold in the first place. I opened a complaint with BMW-NA and it basically just goes on file. Since dealerships are independently owned and operated, BMW can not require the dealerships to honor warranty work/claims.
It started pretty much the day I bought my KR, and a lot of the dysfunction stems back to this post. http://www.k-bikes.com/forums/showthread.php?t=5941
The owner does not like getting ‘slammed on the internet’ and left me a voicemail telling me to ‘be careful if I slander them on the internet’
Hey Art, ‘Slander’ is spoken, and ‘Libel’ is written. Get your jargon straight of you try to accuse someone of a crime. Also note that both fall under defamation… In law, defamation is the communication of a statement that makes a false claim, expressly stated or implied to be factual, that may harm the reputation of an individual, business, product, group, government or nation.
It is pretty safe to say that all this is true, and easily proven, so nothing here is a false claim.
After I received that voicemail, I did call the owner and spend 15-20 minutes voicing my concerns and listening to his concerns with the 5 star ratings. I thought we had everything resolved until today then I made an appointment and received a call back telling me they were refusing any warranty work.
The oversight by Country Rode Motowerks reduced my factory warranty by 6 months. After a few weeks of conversation with them, they wrote and signed a letter to me stating ‘they would do what they could’ to urge BMW to honor the expired factory warranty for 36 months from the date of my purchase. How good that letter is, time will only tell, but now that Country Rode Motowerks is refusing all warranty work I request, their letter and their pledge seems to be moot.
Why they didn’t get 5s
A month to get an appointment is not worth a 5
Loud clicking from the bike (possibly an injector) their answer…. Yes, we hear it, we are not sure if that is normal or not, though we have not heard it before… that is not worth a 5
Bike pulls to the right… They put a tech on the bike to stand it up to what ‘he felt’ was straight up and down. Then used something like a protractor to say the bike has a natural 1.5 degree lean, and that is why it pulls to the right…. That is not worth a 5
Bike at times when stopped at a light does not want to go into gear, (not first or second) and rolling it forward or back does not always help… answer…we don’t know what would cause that, we could rip the bike apart and if we find nothing, we can not charge it to BMW, so we did nothing… again, not worth a 5
I don’t recall giving them anything less than a 4, but maybe a 3 after the ‘we can not charge it to BMW’ comment.
Unless they get all 5s, they are not interested in your business.
My next step is to file a complaint with the Better Business Bureau