Service at Bob's
I just picked up my '04 K12RS from Bob's over tthe weekend after having the ground wire repaired in the headlight assembly (a relatively common problem considering the number of posts found on this site about the same problem). Most all of the folks seem to be quite nice and helpful, but the service writter I was dealing with seemed quite persistant in making it out to be something that I did wrong... I don't remember the whole conversation, but it went something like:
Service: "It's fixed... this is the problem that can happen when people change the bulbs"
Me: "But they are stock bulbs..."
Service: "Well, you must have pushed the bulb in too far when you checked them"
Me: "But I didn't check the bulbs until AFTER they stopped working..."
Service: "I guess the person who had it before you must have done something"
Me: "But I bought it new"
Service: "Then maybe they did something"
Me: "But I bought it from you guys..."
Service: "Well, maybe we did something"
Me: "Have a nice day... goodbye"
In the end, my headlight was fixed at no cost, I just could have done without the "idiot rider" inferences. Maybe he was in a bad mood from an argument with someone else, but an "All taken care of, sorry you had to drive 100 miles to get this fixed... let us know if you need anything else" would have been nice... maybe I just expect too much. By the way, the service tech who did the repair did come out and say hi to me and give me the "thumbs up, good to go, enjoy" possitive attitude that made up for some of it.