Sandia BMW (Albuquerque, NM) bites - K-Bikes.com - Excellence in Motion
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post #1 of 28 (permalink) Old May 1st, 2008, 10:22 pm Thread Starter
 
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Thumbs down Sandia BMW (Albuquerque, NM) bites

Took my '07 K1200GT in last Saturday due to it consuming a quart of oil in a little over 600 miles. First they tried to make me beleive that is a normal part of the break in process. Once I told them that was unsatisfactory, they told me they would take a look at it and call me on Tuesday, because they are closed Sunday and Monday. Tuesday passes, Wednesday passes. No call. I call the service writer on Wednesday Afternoon to see what is going on. He hems and haws, telling me that they are still trouble-shooting the issue and he will get back to me before closing that same day. Thursday passes...no word as of yet. Friday is the one week mark that they have had my bike and I dont beleive they have done a damn thing. It is a 4 hour round trip for me to get there, so I cant just drop by and see what's up. Pretty damn crappy service for any dealer, much less a BMW dealer. I guess when you are the only game in town you think you can treat your customer like crap. Well not me. As soon as the bike is fixed, I am selling it. I will never step foot in a BMW dealership again. Really a pity because I loved the bike up until it started guzzling oil!
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post #2 of 28 (permalink) Old May 2nd, 2008, 6:55 am
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Quote:
Originally Posted by Brutale
Took my '07 K1200GT in last Saturday due to it consuming a quart of oil in a little over 600 miles. ...................... As soon as the bike is fixed, I am selling it. I will never step foot in a BMW dealership again. Really a pity because I loved the bike up until it started guzzling oil!
You can't possibly be serious.

One quart of oil in 6,000 miles is hardly guzzling.

Ive got a 98 K12RS with 90K miles on it. It has always
used oil. I throw a quart in every 2-3K miles, depending on
how hard I run it.

One quart every 6K ? Hell, I'd love to have your problems.

tim-----still on the right side of the frostline

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post #3 of 28 (permalink) Old May 2nd, 2008, 7:47 am
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Quote:
Originally Posted by shook sez
You can't possibly be serious.

One quart of oil in 6,000 miles is hardly guzzling.

Ive got a 98 K12RS with 90K miles on it. It has always
used oil. I throw a quart in every 2-3K miles, depending on
how hard I run it.

One quart every 6K ? Hell, I'd love to have your problems.
He stated it was using a quart of oil in 600 miles, not 6000. Still, I'm not sure I would be so pissed off as to sell the bike.

Brutale, if you like the bike then don't base your decision to keep it or not on the dealer. Get a manual for it and do as much of your own service as you feel comfortable and you won't have to rely on them. I would also do as I did with my bike and tell the dealer that you are unhappy with the service but want to develop a good relationship with the business. You may find he works things out to suit you. Good luck.


'03 K1200GT

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post #4 of 28 (permalink) Old May 2nd, 2008, 8:06 am Thread Starter
 
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Quote:
Originally Posted by davidk63
He stated it was using a quart of oil in 600 miles, not 6000. Still, I'm not sure I would be so pissed off as to sell the bike.

Brutale, if you like the bike then don't base your decision to keep it or not on the dealer. Get a manual for it and do as much of your own service as you feel comfortable and you won't have to rely on them. I would also do as I did with my bike and tell the dealer that you are unhappy with the service but want to develop a good relationship with the business. You may find he works things out to suit you. Good luck.
Im sorry, but I refuse to do warranty work on a bike myself. I could do oil changes and such myself, but warranty work like this? I dont have the skill or tools to be able to handle this kind of job. Nor should I have to. I didnt spend the kind of cash I did to do all the maintenance myself.

I have already left the GM a voicemail and an email, both of which have not been responded to.
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post #5 of 28 (permalink) Old May 2nd, 2008, 8:08 am Thread Starter
 
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Quote:
Originally Posted by shook sez
You can't possibly be serious.

One quart of oil in 6,000 miles is hardly guzzling.

Ive got a 98 K12RS with 90K miles on it. It has always
used oil. I throw a quart in every 2-3K miles, depending on
how hard I run it.

One quart every 6K ? Hell, I'd love to have your problems.
Try reading my post again slick. I said 600 miles, not 6000. I also said it was a GT, not an R model. I would expet the boxer engine to burn a little oil, but not the GT.
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post #6 of 28 (permalink) Old May 2nd, 2008, 8:18 am
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Quote:
Originally Posted by Brutale
Try reading my post again slick. I said 600 miles, not 6000. I also said it was a GT, not an R model. I would expet the boxer engine to burn a little oil, but not the GT.
My mistake, slick.

that's what I get for approaching a keyboard about a quart low on coffee.

And, just for the record, a K12RS is the four cylinder, water cooled bike that preceded your
GT. It's in no way related to a boxer motor. Ya might wanna pour your ownself some coffee and re-read my post.

tim-----still on the right side of the frostline

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post #7 of 28 (permalink) Old May 2nd, 2008, 11:11 am
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1 quart every 6000 miles would piss me off if I rode a lot. (I don't so it doesn't)
1 quart every 600 is inexcusable.

I can see your frustration. Compounded by a dealer unwilling to admit there's a problem.

I'd not buy BMW either. Not so much that their bikes are bad, but the whole experience of ownership is sickening.

Brutale, I'm not sure why you're not getting much sympathy, if I were in your shoes and bought a lemon and couldn't get them to admit it, I would be pissed too.

Why give someone money for a poor product and not have a good recourse to fix the problem.

Last edited by JCW; May 2nd, 2008 at 12:14 pm.
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post #8 of 28 (permalink) Old May 2nd, 2008, 12:04 pm
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Using a lot of oil appears to be a German thing.

That said, it also appears to be a hit or miss thing.
There are a lot of K-Bike owners who have bikes that
never use a drop. Ever. But, there's also a goodly number
of bikes that DO use oil.When I bought my K12, I was told that
the factory considers a quart every 1,ooo miles to be within the
acceptable range of use.

Which, of course, is bullshit. But, that's what the service manager told me.

I also frequent a VW forum cuz I own a GTI. The story over there
is the same as here. A large-ish number of GTI's appear to have a thirst
for oil. Mine doesn't.

But, in MY experience, half of all German vehicles are oil users.

tim-----still on the right side of the frostline

you can't stop the signal
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post #9 of 28 (permalink) Old May 2nd, 2008, 12:13 pm
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Agreed.

But that variability in oil use suggests a lack of quality control. And I don't believe this is the case at BMW.

I'm at a loss to explain or understand it.

I don't consume much oil. But it may be because I'm changing my oil more than refilling gas.
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post #10 of 28 (permalink) Old May 2nd, 2008, 12:30 pm
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Quote:
Originally Posted by JCW
Agreed.

But that variability in oil use suggests a lack of quality control. And I don't believe this is the case at BMW.
And I'm pretty much convinced that it IS an issue of quality control.

Or, piss poor engineering on BMW's behalf.

IMO, of course.

BMW seems to be pretty innovative in the engineering dept. They
fail at proper execution of that engineering it seems. That indicates
a quality issue to me.

I'll probably never buy another BMW, even though mine has been
a good bike. ( in spite of the oil use )

Believe me when I tell you I thought long and hard about whether
I wanted another German vehicle in the garage before I got the GTI.

tim-----still on the right side of the frostline

you can't stop the signal
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