Join Date: Oct 2004
Location: Nibley, Utah, USA
I think this represents an extremely unusual incident with Big Twin. I've had service done there for years and have always been very satisfied with the work. They did a clutch pack/rear main and spline lube on my R11RS when it was still under warranty, the bike has gone almost 90k since then (120k total) without clutch or splines being looked at. I watched their mechanic re-assemble and he was meticulous about everything. They also checked the rest of the bike over and replaced a couple of smaller items-- sidestand cutout switch, for one--that were on the verge of failure, and did so at *their* insistance, they wanted the machine right. Mind you, this was all on a motorcycle that I had purchased at another dealership! So, I can understand your surprise and dismay at finding the brake pad problem but I don't think it's indicative of the work that normally comes out of that shop. Also, I note thay they sent you a replacement rotor and paid for the repair, and I'm betting they did so with no problem. One sure sign of a good dealer is when they step up and take care of their mistakes--and the only way to have mechanics of any caliber make no mistakes is to have them doing nothing.
I have no financial interest in Big Twin, just a satisfied customer for a lotta years.