Originally Posted by chrispat
I think everyone's time is worth something, even your $.02. Now, rude and pain in the ass is they way I'd describe your attitude, you weren't there so you can't make a judgment. No need to defend what I do for a living - just trust me, being intelligent doesn't preclude working for a business.
Bottom line: The dealer you are ripping did, according to your own description, go way above and beyond normal standards of business in trying to make you happy. In return, you ripped him publicly in an international forum. I challenge you to find another dealer who, in the same circumstance, will pay you for what you seem to think your recreational time is worth. Please, share that tidbit of information with us!
As someone with no small degree of experience in selling and servicing high-ticket goods I can tell you that in any business deal there are three elements: Great Price, Great Product, and Great Service/Delivery time. You get two out of three on any good business deal. The problem seems to be the astonishing number of BMW owners and riders who feel they are entitled to all three, all the time.
These are machines, not monuments or museum pieces. We ride them, they wear, they need service. And when people work on things, real people using real tools and making a living at it, things don't always go perfectly. Your dealer more than stepped up to take care of the issue with your service and even gave you something for your oh-so-valuable time. Were I he, I'd happily welcome back your service business but at a special, just for you rate-- X2 the normal shop rate so there'd be money there to pay you for your time. Oh yes, you'd need to add to the service cost the time I'd bill to the job while waiting for *you* to show up and collect the machine once we'd called to notify of completion. The dealer's time and floor space is worth something, too.......
Have a great ride,