Cliff's Cycle Revolution review - K-Bikes.com - Excellence in Motion
 
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post #1 of 3 (permalink) Old Jul 8th, 2009, 6:57 am Thread Starter
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Location: eastern Long Island, NY, USA
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Cliff's Cycle Revolution review

Because of the lack of Long Island dealerships, we LIers are forced to source out our sercvice needs to the likes of Max, Wagner, Canton Cycles...etc. I had been to Cliff's old location in Danbury and they had a great selection of apparel and bikes. I had them do some minor stuff to my old R1200GS and found the service dept to be OK as far as communication and skills go. Not bad, but not exceptional either. David Hartley, the sales manager is a good dude and I had bought my R1200GS from him when he was at Canton Cycles in Winsted, CT.

I needed tires and I emailed Cliff's service advisor, Brianna, and began a back and forth communication about tires, availability, schedule..etc. She was always prompt to reply and I began to feel like someone was paying attention. I called to confirm that they had Z6 Interacts in stock and Don Garneau, formerly of Canton Cycles and Gengras, answered the phone. Don is a top notch service writer and he alone is worth dealing with Cliff's. He understands BMW people and bikes. We had a chat to catch up, (I did a lot of business with him at Canton) and I rode up yesterday to have the work done.

Brianna greeted me promptly and got the paperwork started on the tires and asked if I wanted the 6K service done (mileage was 7900). I said I didn't want to be that guy that comes in for "A" and wants "B, C, D and L" also. She said no problem and didnt make me feel like I was annoying the service dept by simply being there. Tires, 6K service done and out of there in three hours. Good people, easy to deal with and they treated me right.

I would recommend them.
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post #2 of 3 (permalink) Old Jul 9th, 2009, 3:45 pm
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Quote:
Originally Posted by YAHBO
Because of the lack of Long Island dealerships, we LIers are forced to source out our sercvice needs to the likes of Max, Wagner, Canton Cycles...etc. I had been to Cliff's old location in Danbury and they had a great selection of apparel and bikes. I had them do some minor stuff to my old R1200GS and found the service dept to be OK as far as communication and skills go. Not bad, but not exceptional either. David Hartley, the sales manager is a good dude and I had bought my R1200GS from him when he was at Canton Cycles in Winsted, CT.

I needed tires and I emailed Cliff's service advisor, Brianna, and began a back and forth communication about tires, availability, schedule..etc. She was always prompt to reply and I began to feel like someone was paying attention. I called to confirm that they had Z6 Interacts in stock and Don Garneau, formerly of Canton Cycles and Gengras, answered the phone. Don is a top notch service writer and he alone is worth dealing with Cliff's. He understands BMW people and bikes. We had a chat to catch up, (I did a lot of business with him at Canton) and I rode up yesterday to have the work done.

Brianna greeted me promptly and got the paperwork started on the tires and asked if I wanted the 6K service done (mileage was 7900). I said I didn't want to be that guy that comes in for "A" and wants "B, C, D and L" also. She said no problem and didnt make me feel like I was annoying the service dept by simply being there. Tires, 6K service done and out of there in three hours. Good people, easy to deal with and they treated me right.

I would recommend them.

Totally agree about their sales and service. Serviced my preevious bike there and purchased my current ride and service work also. Very responsive people. Good coffee and bagels in the showroom and loaner bikes for service booked in advance.

Larry
Deep Blue 2009 K1300GT
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post #3 of 3 (permalink) Old Jul 9th, 2009, 5:43 pm
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I have had more bad than good with them.

The service is mixed at best.

They have in the past installed a rear hugger wrong, go figure. An after market light wrong, in fact it was so poorly installed that it ended up hitting against my carbon fiber front fender and exposing the inner portion. I kept going back to them telling them something was not right they would say it was the product. In the end they had installed it backwards. It took a year for them to fix that. The only reason they fixed it is because a mechanic there had scratched my rear wheel and told me what had happened and we started to talk and when I told him that the front carbon fiber fender was damaged by them he insisted they fix both at no cost to me.

I have had my bike come back with out my BMW valve stem caps, screws missing from front side panels and or the wrong screw in the wrong hole. When I brought my bike in this last time weeks went by before they contacted me, and when they did they made it seem like I had just left my bike there and it was my fault. I still have unanswered E-mails and phone calls that I left inquiring what was the status.

I was unable to pick up the bike due to work and so I paid to have my bike dropped off at home. So I am sitting at my desk and I look down at my phone I see it is syncing to my bike. They had turned the GPS on and it was drawing on the battery. I had early this year have a battery die due to them not hooking up the bike to a drip charger while in garage. They did replace it at no charge. I decided to wash the bike since I was in the garage already and since they had left it out side and was dirty all over. Of the four items that I had brought the bike in two were not done One was the wires of the light they had installed had started to fray due to tension on the wires the other I think was a problem with a relay between the led visual alert and my autocom. Then I realize I had ordered a led tail light it was not with the bike. I called never heard back today these repairs were supposed to be done on 5/27 and I got it 7/8

I have more but it is water under the bridge…

If at first you do not succeed, parachuting is not for you.
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