Join Date: May 2009
Location: eastern Long Island, NY, USA
Cliff's Cycle Revolution review
Because of the lack of Long Island dealerships, we LIers are forced to source out our sercvice needs to the likes of Max, Wagner, Canton Cycles...etc. I had been to Cliff's old location in Danbury and they had a great selection of apparel and bikes. I had them do some minor stuff to my old R1200GS and found the service dept to be OK as far as communication and skills go. Not bad, but not exceptional either. David Hartley, the sales manager is a good dude and I had bought my R1200GS from him when he was at Canton Cycles in Winsted, CT.
I needed tires and I emailed Cliff's service advisor, Brianna, and began a back and forth communication about tires, availability, schedule..etc. She was always prompt to reply and I began to feel like someone was paying attention. I called to confirm that they had Z6 Interacts in stock and Don Garneau, formerly of Canton Cycles and Gengras, answered the phone. Don is a top notch service writer and he alone is worth dealing with Cliff's. He understands BMW people and bikes. We had a chat to catch up, (I did a lot of business with him at Canton) and I rode up yesterday to have the work done.
Brianna greeted me promptly and got the paperwork started on the tires and asked if I wanted the 6K service done (mileage was 7900). I said I didn't want to be that guy that comes in for "A" and wants "B, C, D and L" also. She said no problem and didnt make me feel like I was annoying the service dept by simply being there. Tires, 6K service done and out of there in three hours. Good people, easy to deal with and they treated me right.
I would recommend them.