Hi, I'm new to the forum and BMW bikes previously owning a Honda VFR VTEC (never missed a beat) and a Suzuki Bandit before that.
I live in Poole, Dorset and having test ridden a a new K1300GT at my local dealer, I contacted numerous BMW dealers searching for the best deal! - No surprise having read other posts, - many did not even have the common courtesy to reply. - Come on, there's a recession on and I had budgeted £15k cash for a new bike. - These people really do not deserve to survive!
I saw a 2008 K1200GT on the Park Lane website with 696 miles on the clock for under £10k and decided that I couldn't justify the extra £5k for the additional 7BHP or to be able to say that I'd bought brand new. I organised a test ride by telephone and travelled the 120 miles the following week to Park Lane.
On arrival, I was told that I could not test ride the bike. - When I protested, the salesman 'Mr C' basically called me a liar, claiming to have told me on the phone that I couldn't test ride the bike. - Who travels 120 miles to buy a bike in the full knowledge that you can't test ride it? - Certainly not me!
Over to the Sales Manager who eventually gets me out on a test ride, having removed the panniers- We agree a price and for me to return a week later to collect the bike.
On arrival a week later, I am now dealing with The 'Business Manager.' I find that the bike has done 300 extra miles than advertised and recorded on the signed Sale Contract and one of the panniers has scratches. - I have travelled 120 miles again this time on a one way ticket (obviously).
When I protest about the 300 miles the bike has done since both I and Park Lane signed a Sales Contract and the scratches on the pannier, Mr Business Manager will neither budge on the price of the bike, offer me any parts or accessories or any other form of compensation. - His abrupt response, "YOU DON'T HAVE TO HAVE THE BIKE!" Would he pay the return fare to Poole for my wife and I, No! But if I took the bike he would consult with Mr Sales Manager and get back to me on Monday and 'may do something.' - Oh yeah!
Guess what, 3 days later - not prepared to refund a penny or otherwise compensate. - No surprise there!
I phoned BMW UK immediately, registering a formal complaint and was told that they would speak to Park Lane and phone me back. - they didn't. I then wrote to BMW UK and so far no reply. This is disgraceful!
Now in the meantime, I went to my Local Hein Gericke dealer to buy a helmet. - A member of staff was admiring my bike and we got into a conversation about Park Lane. - RED RAG TO A BULL He had bought a R1200RT from them, suffered at least as appauling treatment as a customer and the bike had numerous faults under warranty. He tells me that whilst like me Park Lane is 120 plus miles from home, he did contact them over the faults, but they 'refused' to accomodate him, referring him instead to our local dealership.
To say that I am angry is an understatement. I don't expect anyone to 'bow and scrape' but as a small businessman, I would like to be treated in the same way that I treat my customers. - I bet Charlie Boorman and Ewan McGreggor were treated better!
I have only made a few searches so far on the various forums and already found others less than happy with Park Lane. - And by sheer chance I bump into somebody I've never met before, who like me travelled over 120 miles, months before me and was treated at least as badly. - There must be others!
I want to know why BMW UK are allowing this to happen. Park Lane may have the monopoly on supplying Police Bikes, but those in the know (Park Lane included) are aware that UK Police went over to Honda before and are actively considering moving away from BMW again. - Park Lane are going to need private customers again. Don't treat us like dirt or like idiots, especially not in a recession!
Rant over. - Apologies for such a lengthy first posting, but I am angry to say the least