Originally Posted by ljjohns
The kbikeparts guy--Drake--is one of the most helpful members of the riding community I've ever known. He participates on many different fora and is always extremely generous with his time and his expertise.
That expertise--and the genorosity with which he shares it--ought to be acknowledged by this community as it is elsewhere.
That someone had a personal conflict with another individual--and kbikeparts is a one-person operation--has a story behind it which probably isn't worth going into since it can never be recreated in its entirety.
But character and integrity can be documented on fora like these--K11OG, BMWMOA, just to name a few.
I actually agree with you. As I said I have purchased many parts from Drake in the past with positive results and, yes, he has passed on a large amount of K bike knowledge to all of us, myself included.
The reason for my post is to post the facts of what happened. There is no back story or personal conflict. It was obviously a business transaction that was no longer worth his time. My association with Drake with 100% professional and professionalism is what I expected. It was, IMO of course, completely uncalled for. The terminology, the tone, totally out of line. Yes, I ask a lot of questions. I am a consumer trying to buy used parts and want to make sure we are communicating about the same thing as well as agree on a price. I never used a hateful tone of voice in any of my emails so why was I so deserving of it? I was given a price and that is what I payed only to have it refunded and 12hours later receive the email I posted above.
Originally Posted by BBurson
I have communicated with and bought parts from Drake two or three times. Never less than totally helpful and fairly priced.
That has been my experience as well up until the present.
Originally Posted by aznatamma
He was most likely just having a bad day, and the OP's inquisitive nature was the last straw. Honestly though, a merchant has a right to refuse service to anyone, but he should not have gone off like that. But I understand how one can be annoyed at someone perceived as wasting his time.
Pretty much my mindset to the T. However, I did pay and at the time the amount was comparable to other prices I found but had no problem supporting his site. Once the price went up the additional $9 (shipping cost) I decided to reconsider at take some time to recalculate costs. It seems to me that not resending the new shipped price immediately was the last straw. Unfortunately I have a limited source of money.
I'm not going to argue about the legalities of what circumstances services can be refused to a customer, it's not worth fighting. And I made it clear that no one can force him in the 1st sentence of my reply.
I don't know how much time was spent, but when a merchant spends a great deal of time to sell a few parts that may only generate minimal profits, it is rather exhausting and frustrating. There are enough resources out there that one could easily find part numbers for the correct part for their application without the need to ask a multitude of questions spread over a multitude of emails. And to kbikepart's defense, we haven't heard his side of the story, so don't be too quick to judge.
I sent 11 emails over the course of July 16th. Some of these were asking about what was included with the gauge (because the sensor and sensor lead are required), later ones were asking about his PayPal address (because I keep forgetting that the email account he uses is the address), and even later ones were questioning what mounting hardware was included (because it wasn't listed in previous emails). I did send one email asking if the sensor (since the gauge was coming from a K1100RS) would work on my K75 but immediately followed that up with a 2nd email indicating that I did the search myself and determined that it would
I do agree that the jew comment was uncalled for, but then again, I also believe that stereotypes exist for a reason.
I'm definitely not trying to start a political debate/argument. I'm also not surprised that people are supporting him. Up until July 17th I would have done the same. And yes, bad days happen. Unfortunately this could have and SHOULD have been dealt with differently. Rather than "cut me off" is such a dis-respective way, I would have expected that he contact me with his concerns and asked that if business transactions were going to continue in the same manner that I deal with him differently...etc, etc. Even still, if too many emails is your problem, well, then, I don't know how to help you. It's not like I expected an immediate reply.
The Jew-ing comment was uncalled for, I think we all know that.