I put this in the Dealer Experience forum, but could be in other forums.
Posted some months back about a speedometer problem - indicated speed at idle fluctuated from 0 to 30, to 0, to 30, to 10, ... Thought it was a bad connection in the wiring harness or somewhere in the instrument panel. Wrong - the whole panel itself tested bad. The guys at Max BMW did the diagnostics and service manager Tony did the work to get it covered by my extended warranty. Good thing - that part alone was $950.29
[Bike now shows a grand total of 6 miles.] Max wrenches also got my temp gauge fixed. The temperature gauge problem was with both the instrument panel and a sensor :wtf Recently my idle had become a bit unsteady and the guys at Max BMW traced the problem to the idle acutator - also covered by my extended warranty.
I was getting a vibration when starting out after the bike had been sitting and thought it was from a bearing in the tranny or final drive going bad - had visions of the final drive locking up at speed
. Wrong again - was a plug lead not being seated right and plug was fouled. Guess it was partially self-cleaning after riding a short distance so the big vibration stopped. They replaced the set to be sure things were right.
I had taken these problems with the gauges and speedo to Cliff's BMW 4 times and they never managed to fix anything. I got nothing other than a collosal waste of time and a crack in my fairing. Responsibility for the crack was denied by Cliff himself, but I know they did it because it wasn't cracked when I left it with them
. I took the mechanical problems to Tony at Max BMW one time and all those problems were fixed plus the idle speed and vibration problems.
Some people have gotten good sales and service from from Cliff's BMW, but from me:
for Cliff and his service crew:
to Max and Tony
But wait, Cliff's BMW did do something good for me. Bob Rosen sold me a good extended warranty. It was through BeemerCycle and is "administered" by Interstate National Dealer Services of Florida. Interstate talks to the dealer service manager and makes a decision about coverage ahead of time. Then the work is done, customer signs invoice (by fax), invoice faxed to Interstate, and dealer gets authorization for a charge to an Interstate credit card account. This means the dealer gets paid immediately and the rider doesn't have to put up the money and apply for a refund. All I paid was the sales tax and for the plugs (wear item - that's valid). This quick pay system is a recent innovation at Interstate - and a good one for us. When I asked Tony what he thought about Interstate, he said that in his experience, it was the best 3rd party warranty.
My policy cost $850 in July of 03 - including the extra cost option to cover ABS. It extends the factory warranty by 4 years and there's no mileage limit - good for me since my BMW warranty was finished before 2 yrs due to mileage. So, I actually got 5 yrs extension to 7 years.
As of now, I have collected $1436. I also need to follow up on coverage for fork seal replacement done last summer. That was covered by the warranty, but at that time the system was that I had to pay then get reimbursed. But the reimbursement didn't come and I need to follow up. Anyway, I'm ahead of the game - the $850 was well spent. Aside from wear and maintenance items, about everything is covered by the policy. There are exclusions, but the list is sorta reasonable. I'm sure somebody somewhere has gotten screwed, but they are looking pretty good to me.