I beg to differ
My experience with them was quite negative. This info is now going on eight years old, but this what happened to me. Bought a new R1100R in 2000 late Saturday afternoon, and they couldn't complete the bike setup until Tuesday. I couldn't get back until the following Saturday, so no big deal. Although they had a week, they did not have the bike ready when I showed up midmorning the following Saturday. Finally, 2-3 hours later, they finally turn the bike over to me and it ran like crap. As I headed to the freeway I backed off the gas to enter the onramp, and the motor died, once on the freeway I was subjected to really bad surging at steady speeds or having the bike die anytime I rolled the throttle back, ON THE FREEWAY. I went back and got told by the service manager that "they all do that, that it was because of all the emission requirements, blah, blah, blah.) Incidently, this genius rode a Harley.
I then went to Brown BMW in Pomona and they were able to reduce the surging and completely eliminate the dying. But still the bike still didn't run right and I constantly had to work the clutch when splitting lanes in commuter traffic on the freeway.
Finally, I went to the now departed Marty's in Torrance. and it took them about 10 minutes to adjust the fuel injectors. Once this was done it was a whole new bike. It has been 8 years and I haven't forgotten or forgiven their incompetence and I won't have anything to do with them except bad mouth them every chance I get. Incidentally, more than a couple of times I witnessed other highly pissed BWM owners come over to Marty's after Irv screwed up their bike, so I know that mine was not an isolated incident.