Join Date: Jul 2006
Location: Dayton, Oh, USA
Carolina BMW Greensboro - good to good +
Just had my '07KGT 600 mile service. Took right at 3 hours, had an appointment and got there 15 minutes early and the bike was promplty taken inside.
I asked for the printout and was told "......loose my license... yada yada yada..." Then I asked for a copy and was politely given a copy of the computer readout before my bill arrived. Not that I understand what is in the printout but I have it to say the least - no fault codes and it rides and operates great...
I asked about the rear end lube - yes it was changed, looked good, no metal, etc. The service tech (mechanic) was very nice and pleasant to talk to.
I was very pleased at the check-out $230.00. Don't know if they charged hourly rate or book.
There were about a dozen guys gathering at the shop for a team ride. Everyone spoke very highly of the dealership and it's personnel.
They have three KGT's...and just a bunch of bikes most models they have two or three.
They have more BMW riding apparel than a dealer in Columbus, OH, they had free coffee, soda, donughts (sp).
I have been in the dealership twice since moving to Greensboro area two months ago. Didn't buy anything those times and was waited on and treated very nicely.
on a scale of 1 to 10 I would rate todays experience a 10 and I plan on going back for a helmet and some rain gear after the wallet fattens up a little.
Cheers. Hope your experience there is as pleasant as mine.