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Discussion Starter · #1 ·
Anyone out there had any experiences with the service departments at Bob's BMW and/or Battley Cycles, both in MD? Any feedback, good or otherwise, would be greatly appreciated.
 

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Bob's BMW

bob5150 said:
Anyone out there had any experiences with the service departments at Bob's BMW and/or Battley Cycles, both in MD? Any feedback, good or otherwise, would be greatly appreciated.
Yes..I had a very good experience with the service department at Bob's. Though he's expensive but not as expensive as my local dealer..and Bob's has at least (2) Master Certified Techs. At least they(Bob's) know how to put on a tire and bleed the brakes..more than I can say about my local dealer..
 

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Just had my 12k service done at Bob's a few weeks ago. The only problem was getting on their schedule - 3 weeks from the time I booked the appointment until the time I got in.

Everything was done on time and correctly - with several small problems I pointed out fixed as well (replaced ECU and a leaky gasket).

At this point, I'd highly recommend their service department
 

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I've used both. Bob's gave me a 1 month wait, so I went to Battley. I think Battley's customer service is better. Bob's wouldn't sign off on the 6000 service. just because I did the oil myself. Battley did. Bob's probably has the edge in expertise. What ever you do, don't deal with BoB, the owner. The only two times I did, they both ended up with BMWNA complaints.
 

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Service at Bob's

I just picked up my '04 K12RS from Bob's over tthe weekend after having the ground wire repaired in the headlight assembly (a relatively common problem considering the number of posts found on this site about the same problem). Most all of the folks seem to be quite nice and helpful, but the service writter I was dealing with seemed quite persistant in making it out to be something that I did wrong... I don't remember the whole conversation, but it went something like:

Service: "It's fixed... this is the problem that can happen when people change the bulbs"

Me: "But they are stock bulbs..."

Service: "Well, you must have pushed the bulb in too far when you checked them"

Me: "But I didn't check the bulbs until AFTER they stopped working..."

Service: "I guess the person who had it before you must have done something"

Me: "But I bought it new"

Service: "Then maybe they did something"

Me: "But I bought it from you guys..."

Service: "Well, maybe we did something"

Me: "Have a nice day... goodbye"


In the end, my headlight was fixed at no cost, I just could have done without the "idiot rider" inferences. Maybe he was in a bad mood from an argument with someone else, but an "All taken care of, sorry you had to drive 100 miles to get this fixed... let us know if you need anything else" would have been nice... maybe I just expect too much. By the way, the service tech who did the repair did come out and say hi to me and give me the "thumbs up, good to go, enjoy" possitive attitude that made up for some of it.
 

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Discussion Starter · #6 ·
lpbk12,

That's a similiar response I received when I was talking to the service writer about my 12K service. This BMW is my first, so not being familiar with the scheduled services I thought I'd ask a few questions and make the appt. After first finding out my bike was not purchased there, the service perosn proceeded to talk to me like I was an imbecile and that he had better things to do.

I dropped my bike off at Battley today for the service even though it is considerably further from my home than Bob's (about 10 minutes). I'll see how it goes with them.

Bob's parts sales people have always been very helpful and courteous; maybe like you I caught the service writer on a bad day.
 

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bob's or battley's

I've had it done at both places but I would say that I enjoy my experiences at Battley's better. I like the service writers better at Battley's. They have always treated me well and have always corrected any problem that I encountered in performed service. I have bought a few bikes from Battley's so I probably have a slight advantage over the walk-in-the-door customer. Bob's service has been good but expensive.
 

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Never been to Battley's, I've dealt with Bob's a lot in the past. I have to say I've never been treated like an idiot there, even the times I actually was one! Nothing against Battley's, I've never been in there, but I ride past Battley's to get to Bob's and ther service there has never given me any reason to go elsewhere...
 

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Discussion Starter · #9 ·
That's funny, I have to ride by Bob's to get to Battley! Actually, Bob's is about 10-12 minutes from my house and Battley is about 45.

Battley quoted me a lower price on the 12K service than Bob's. I also ended up getting a new front tire and the price was still almost $150 less than Bob's quote for just the service. As I stated before, I have had nothing but good experiences with Bob's parts department and will continue to use them to that end.
 

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if you're working in customer service you should never mis-treat a customer regardless of how bad a day your having or if the customer really is an idiot or not. leave your attitude at the door and pick it back up when you go home. a piss poor attitude is one way to guarantee to lose my business as i'd rather pay more and go elsewhere than be treated like crap by someone i'm paying money too. i live close enough to go to bob's but i wouldn't waste my time based on the treatment some of you guys have experienced. the internet is a wonderful tool and bad news can travel fast and far.
 

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Well put..that is why I will travel 40 miles(Hermy's) instead of 14 'cause of poor customer service 'cause of poor customer service(Mainline BMW)...
 

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Bob's BMW

I have been a customer of Bob's for ten years or so. Needless to say, I'm happy with the shop, especially the service department.

I'll say this about Bob..he's going to make his money. He's not the kind of guy to give a bargain for the hell of it. And he can be a real nightmare to work for; I have known many of his employees over the years and heard the tales to tell. You should have seen the guy when the new shop went up several years ago..he had all the techs putting plates under the center stands in the garage so the floor wouldn't be marred. Ha!! Look at it now...it looks like a proper (clean) shop, and the floor is scraped all to hell just as it should be. It's a garage for fuck sake!

But to be fair, he's got a lot of his personal wealth tied up in that place and he's the damn boss. You don't like that, go become your own boss. He pays decent and offers better benefits than you would expect.

Another thing I like..if you are a regular, you get better treatment. That may not obtain if you're a regular AND an asshole, but if you're a regular customer and a decent head, they'll take care of you as best they can. If you're the kind of douchebag who goes in ordering an Ohlins shock because your tire isn't properly inflated, don't expect much respect or special effort coming back at you. You'll get the huge bill you want, a really expensive shock you'll never know how to use, and Bob will laugh his way to the bank.

I'll gladly give him my business as long as he's around.
 

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I looked at a used bike at Bobs, it was 1000$ more than KBB and they were not intending to negoiate on the price, it was the only one they had. I am now shopping at Battley, just that simple. A salesman not willing to negoiate on a used bike price speaks volumes to me. It has lost them a potential customer.
 
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